Privacy Policy — How 96bd9 Handles Your Data

Information We Collect

96bd9 collects personal data from you in order to provide a safe, compliant, and fully functional online casino and sports betting experience. The data we collect falls into several categories depending on how you interact with our platform. We collect only what is necessary and proportionate to the purposes described in this Privacy Policy.

The following table summarises the main categories of personal data we collect, along with the primary source and purpose for each:

We do not intentionally collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless it is strictly required for a specific legal compliance purpose, in which case we will seek your explicit consent before doing so.

How We Use Your Data

96bd9 processes your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following are the primary purposes for which we process personal data on our platform:

• Account Creation and Management: To register your 96bd9 account, verify your identity, maintain your account settings, and ensure continued access to the platform in accordance with our Terms & Conditions.
• Transaction Processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate records of all financial activity on your account in BDT.
• Legal Compliance and KYC: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any directives from relevant legal or regulatory authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, match-fixing, and other prohibited conduct on the 96bd9 platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our support team via email at [email protected].
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the overall performance, design, and content of the 96bd9 platform for all Bangladeshi players.
• Responsible Gaming: To monitor your gaming behaviour for signs of problem gambling and, where necessary, proactively reach out regarding self-exclusion tools, deposit limits, and cooling-off periods.
• Personalisation: To tailor your platform experience, including relevant game recommendations and promotional offers that match your interests, based on your usage history and preferences.
• Marketing Communications: To send you promotional materials, bonus offers, and seasonal campaign notifications (such as BPL, Eid, or Pohela Boishakh promotions) where you have given consent to receive such communications. You may opt out at any time.

We process your data only where we have a valid legal basis for doing so. This may include your explicit consent, the necessity to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating a safe and fair gaming platform — provided those interests are not overridden by your fundamental privacy rights.

Data Sharing & Disclosure

96bd9 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. However, in order to operate our platform effectively and fulfil our legal obligations, we may share your data with carefully selected categories of third parties under the following circumstances:

• Payment Processors: We share the minimum necessary financial data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely for the purpose of processing your deposits and withdrawals. These partners are bound by their own strict data protection standards.
• Identity Verification Providers: Where we engage third-party KYC and AML compliance services to verify your identity and screen against sanctions lists, we will share relevant identity documents and personal details with those providers. All such providers are contractually obligated to protect your data.
• Game Software Providers: Technical session data may be shared with our licensed game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to ensure the fair and accurate operation of their games on the 96bd9 platform.
• Analytics and Technology Partners: We may use trusted third-party analytics tools to help us understand how users interact with 96bd9. These tools process anonymised or pseudonymised data and do not have access to your full personal profile.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, courts, regulators, or government bodies where we are required to do so by law, court order, or in connection with the investigation of suspected fraud, money laundering, or other serious criminal activity.
• Business Transfers: In the event that 96bd9 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and your rights will be preserved throughout.

Cookies & Tracking Technologies

96bd9 uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage objects) to enhance your experience on the platform, maintain session security, and gather anonymised analytics data. This section explains what cookies we use and how you can manage them.

A cookie is a small text file placed on your device by a website you visit. Cookies allow the website to remember information about your visit, such as your preferred language, login status, and session preferences. Cookies do not contain executable code and cannot harm your device.

You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling strictly necessary cookies may impair core platform functionality, including your ability to log in and maintain an active session on 96bd9.

Data Security & Storage

96bd9 takes the security of your personal data extremely seriously. We have implemented a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

• Encryption in Transit: All data transmitted between your device and the 96bd9 platform is encrypted using TLS 1.3 / SSL 256-bit protocols. This means that your login credentials, financial data, and personal information are unreadable to any party intercepting the connection.
• Encryption at Rest: Sensitive personal data stored on our servers — including identity verification documents and payment account references — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to your personal data within 96bd9 is strictly limited to authorised personnel who require it to perform their job functions. All staff with access to personal data are bound by confidentiality obligations and receive regular data protection training.
• Secure Data Centres: Your data is stored on servers hosted in secure, access-controlled data centre facilities. Physical access to these facilities is restricted to authorised personnel only.
• Penetration Testing: 96bd9 conducts regular security assessments and penetration testing to identify and remediate potential vulnerabilities in our platform infrastructure before they can be exploited.
• Incident Response: In the event of a data security incident that affects your personal data, 96bd9 will notify you and the relevant authorities within the timeframes required by applicable data protection laws. We maintain a documented incident response procedure for this purpose.

While we apply stringent security standards, no platform operating over the internet can guarantee absolute security against all possible threats. You are responsible for keeping your own login credentials secure and for using a strong, unique password for your 96bd9 account. If you suspect your account has been compromised, contact us immediately at [email protected].

Your Privacy Rights

As a user of the 96bd9 platform, you have a number of rights in relation to the personal data we hold about you. We are committed to respecting and facilitating these rights in a timely and transparent manner. Your rights include the following:

• Right of Access: You have the right to request a copy of all personal data that 96bd9 holds about you. We will provide this information within 30 days of receiving a valid request, free of charge for the first request in any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account information directly through your account portal at any time.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to limitations where we are required by law to retain your data — for example, for anti-money laundering record-keeping obligations.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain situations, such as while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may be able to demonstrate that our interests override yours in certain cases.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

To exercise any of the above rights, please contact our Privacy team directly at [email protected]. Include your registered account email address and a clear description of your request. We may need to verify your identity before processing your request to protect against fraudulent or unauthorised access to another person's data.

Data Retention Policy

96bd9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes or enforce our agreements. The following retention principles apply to the main categories of data we hold:

• Account and Identity Data: Retained for the duration of your active account and for a minimum of 5 years following account closure. This retention period is required to comply with anti-money laundering regulations and to support any post-closure dispute resolution.
• Financial Transaction Records: All deposit and withdrawal records, including bKash, Nagad, and Rocket transactions, are retained for a minimum of 5 years from the date of each transaction in accordance with financial record-keeping requirements.
• KYC and Verification Documents: Identity documents submitted for KYC verification are retained for a minimum of 5 years following account closure or the date of submission, whichever is later.
• Communication and Support Records: Records of customer support interactions, email correspondence, and live chat logs are retained for a maximum of 3 years from the date of the last communication.
• Cookies and Analytics Data: Anonymised analytics data is typically retained for up to 26 months. Individual cookie data expires in accordance with the duration stated in the cookie table in Section 4 of this Policy.
• Marketing Preferences: Records of your marketing consent and opt-out preferences are retained indefinitely so that we can honour your stated preferences at all times.

Once the applicable retention period has expired and there is no longer a legal or legitimate business basis for retaining your data, 96bd9 will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised data that can no longer be linked to any individual may be retained for longer periods for statistical and research purposes.

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 96bd9 handles your personal data, we encourage you to contact us directly in the first instance. Our Privacy team is dedicated to resolving all privacy-related enquiries promptly and transparently.

You may contact our Privacy team by email at [email protected]. Please include your full name, registered account email address, and a clear description of your enquiry or request. We will acknowledge your message within 5 business days and aim to resolve all matters within 30 calendar days.

For general platform support, account issues, or technical assistance, please contact our main support team at [email protected]. Our support team operates 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).

If you are dissatisfied with our response to a privacy-related complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction. We take all formal complaints seriously and will cooperate fully with any regulatory investigation.