Responsible Gaming at 96bd9 — Your Wellbeing Comes First

Age Restriction & Underage Gambling Prevention

96bd9 strictly prohibits access to our platform by anyone under the age of 18. This is a non-negotiable rule. Online gambling is intended exclusively for adults, and we take our responsibility to prevent underage access seriously through multi-layered verification processes applied at the point of registration and during routine account reviews.

During the registration process, all new players are required to confirm that they are 18 years of age or older. This declaration is supplemented by our Know Your Customer (KYC) verification process, which requires submission of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driver's licence — before any withdrawal can be processed. Date of birth is cross-checked against the submitted document, and any account where the holder is found to be under 18 is immediately closed and all funds returned to the original payment method.

We also recognise that parents and guardians in Bangladesh may share devices with children. We strongly recommend the use of parental control software to prevent minors from accessing online gambling websites. Programmes such as Net Nanny, Kaspersky Safe Kids, and built-in device screen-time tools on both Android and iOS can help restrict access on shared smartphones and tablets.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or how long they have been gambling. It does not always look like the dramatic scenarios depicted in films — often it develops gradually, as gambling shifts from entertainment to habit, and then from habit to compulsion. Recognising the early warning signs is the most important step towards addressing the issue before it causes serious harm.

The following self-check questions are designed to help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to use the protective tools on 96bd9 and consider speaking to a professional support organisation.

Self-Exclusion Tools

Self-exclusion is the most comprehensive responsible gaming tool available on 96bd9. When you activate self-exclusion, your account is immediately restricted — you will be unable to log in, place bets, deposit funds, or participate in any promotional activity for the full duration of the exclusion period. This restriction is firm and cannot be reversed before the chosen period expires.

96bd9 offers the following self-exclusion period options, all of which can be activated by contacting our support team at [email protected] with the subject line "Self-Exclusion Request":

• 30-Day Exclusion: A short-term break recommended for players who feel they need a reset but do not wish to close their account permanently.
• 3-Month Exclusion: A medium-term option that provides a more extended period away from the platform while keeping the option of return open after the period ends.
• 6-Month Exclusion: Suitable for players who recognise a developing problem and need a sustained break to address the underlying causes.
• 1-Year Exclusion: A serious long-term commitment for players dealing with significant problem gambling concerns. Professional support is strongly recommended alongside this option.
• Permanent Exclusion: An irreversible closure of your 96bd9 account. Your account data is retained for the legally required period per our Privacy Policy, but the account itself will never be reopened under any circumstances. Any remaining balance is returned to your verified withdrawal method.

Once your self-exclusion request is received and verified, 96bd9 will process it within 24 hours and send written confirmation to your registered email address. During the exclusion period, our marketing system will also remove you from all promotional email lists, ensuring you do not receive any content that could encourage you to return before you are ready.

Deposit & Spending Limits

Deposit limits are one of the most practical and effective tools for maintaining control over your gambling expenditure. 96bd9 allows you to set caps on how much you deposit into your account within a defined timeframe, across all supported payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Limits are expressed in Bangladeshi Taka (BDT) and apply cumulatively across all payment methods used on your account.

An important feature of our deposit limit system is its asymmetric activation rule: when you reduce a deposit limit, the new lower limit takes effect immediately. When you increase a limit, a mandatory 24-hour cooling-off period applies before the increase becomes active. This design prevents impulsive decisions made during a losing streak from immediately undermining your own protective boundaries.

To set or adjust your deposit limits, log in to your 96bd9 account and navigate to the Responsible Gaming section within your account settings, or contact our support team at [email protected] for assistance. Our team is happy to walk you through the process.

Time-Out & Cool-Off Features

A time-out is a temporary break from the 96bd9 platform — shorter and less severe than self-exclusion, but still a meaningful step that can help you regain perspective and break a negative cycle. Time-outs are particularly useful if you have been gambling for an extended session, have experienced a significant loss, or simply feel that you need to step away for a few days to clear your head.

During an active time-out period, your account login is disabled. You cannot place bets, make deposits, or access the games library. Any pending withdrawals will continue to be processed normally. Bonus balances are frozen for the duration of the time-out and reinstated when the period expires, subject to any applicable expiry terms.

Session time limits work alongside time-out features. You can pre-set a maximum session duration — for example, 60 minutes or 90 minutes — within your account settings. When your session limit is reached, 96bd9 will display a clear notification advising you that your pre-set time has elapsed. You may then choose to end the session or set a new limit. This feature provides a regular, structured prompt to step back and assess whether you want to continue playing.

Reality check alerts complement session limits by displaying a pop-up at regular intervals — for example, every 30 minutes — showing you your total session time, the number of bets placed, and your net win or loss position for the session. These alerts are designed to counter the natural tendency to lose track of time during engaging gameplay and help you make fully informed decisions about continuing.

Support Resources & Helplines

If you believe that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — it is important to seek help from trained professionals. 96bd9 strongly encourages any player experiencing difficulties to reach out to relevant support services. Asking for help is the bravest and most important step you can take.

While Bangladesh does not yet have a dedicated national gambling helpline of the scale found in some other countries, there are several mental health and financial wellbeing organisations operating in the country that can provide counselling, debt advice, and general support. In addition, international organisations specialising in problem gambling offer online support services accessible to players in Bangladesh:

• Kaan Pete Roi (Bangladesh): A mental health helpline providing emotional support and counselling for individuals in distress. Available to callers across Dhaka, Chittagong, Sylhet, Khulna, and all major cities.
• Gamblers Anonymous International: A global fellowship for people who have a gambling problem. Online meetings and resources are accessible from Bangladesh at gamblersanonymous.org.
• GamCare (UK-based, global resources): Provides free information, advice, and support for anyone affected by problem gambling. Their online resources and self-help tools are available internationally at gamcare.org.uk.
• BeGambleAware: An independent charity offering free support, tools, and information for people concerned about their own or someone else's gambling. Available online at begambleaware.org.
• National Mental Health Institute (NIMH Bangladesh): The primary government-run mental health facility in Bangladesh, providing clinical assessment and treatment for behavioural addictions including compulsive gambling.

96bd9 also maintains a direct welfare support channel for players who want to discuss their gambling in confidence with a member of our trained player protection team. This channel is separate from standard customer support and is handled by staff with specific training in responsible gaming and addiction awareness.

Contact 96bd9 Support

96bd9's player welfare and customer support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. Whether you have a question about setting a deposit limit, want to request a time-out, or need to talk to someone about a gambling concern, our team is ready to assist without judgement and with complete confidentiality.

All responsible gaming requests — including self-exclusion, deposit limits, time-outs, and account closures — are treated as the highest priority by our support team and are processed ahead of standard account queries. You will always receive a written confirmation of any protective measure applied to your account.